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How We Handle Your Privacy

When you open an account with merah4d, your personal details and payment information stay protected under strict data-handling standards.

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How to Manage Your Privacy Rights

If you want to review, update or delete your personal data, contact our support team through any of these channels during business hours. We'll respond to data access requests within five working days and help you understand what information we hold on your account. You can also manage your cookie preferences and communication settings directly in your account dashboard under Privacy & Settings.

Team online

Live Chat

Open the chat widget from your account dashboard. Available 24/7 to handle data requests, privacy questions and account adjustments. Response time typically under five minutes during peak hours.

Email Support

Send a formal data request to our privacy team at [email protected]. Include your account ID and specify whether you want a copy of your data, wish to update records or request deletion where permitted.

Account Settings

Log in and navigate to Settings → Privacy & Data. Here you can review consents, adjust cookie choices, download your activity history and manage notification preferences without needing to contact support.

SECURITY AND TRANSPARENCY

How We Protect and Process Your Information

Your trust depends on how carefully we handle every piece of information you share. merah4d uses industry-standard encryption to protect passwords, payment details and session data.

Data Encryption

All personal and payment data travels over SSL encryption. Your account password is hashed and never stored in plain text. We rotate encryption keys quarterly and conduct annual security audits to detect vulnerabilities.

Withdrawal Verification

Before any withdrawal clears to your DANA, OVO, GoPay or bank account, we cross-check your identity against deposit records and account age. This prevents fraud and ensures only verified account holders access funds.

Payment Partner Security

DANA, OVO, GoPay and QRIS processors operate under their own PCI compliance frameworks. We share only the minimum data needed to process each transaction and do not store their internal security tokens.

Retention Schedules

Account data is kept for three years post-closure for regulatory reconciliation. Live-game history is archived after 12 months. Chat logs are retained for two years to handle disputes and account recovery requests.

Cookie Management

Essential cookies enable login and payment processing. Analytical cookies help us understand how you navigate the lobby. You can opt out of non-essential tracking via your browser or our Privacy Settings panel without losing core functionality.

Data Access Requests

Email [email protected] with your account ID to request a full data export. We'll compile your profile, transaction history and account logs into a downloadable file and send it within five working days.

Privacy Policy Frequently Asked

Below are answers to the questions we hear most often about how merah4d collects, stores and protects your information. If your question isn't covered here, reach out to our support team through live chat, email or your account settings panel.

We collect your full name, email, phone number, date of birth and home address to verify your identity. We also record payment method details — DANA, OVO, GoPay or QRIS identifiers — and deposit/withdrawal history to process transactions and prevent fraud. No data beyond what's needed for account setup and regulatory compliance is requested.

Your active account data is retained as long as your membership remains open. After you close your account, we retain core records — name, email, transaction history and deposit/withdrawal logs — for a minimum of three years to satisfy regulatory and dispute-resolution requirements. Identifiable personal information is removed from live systems after this period.

No. We do not sell, lease or trade your personal information. We share data only with payment processors handling your DANA, OVO, GoPay or QRIS transfers, and only where local law permits or requires us to do so. Each third party is bound by confidentiality agreements and uses your data solely for transaction processing.

Payment details are encrypted using SSL technology and never stored in plain text. Your wallet or bank account identifiers are tokenised so our servers don't hold the actual account numbers. We never retain payment processor tokens or security codes. Withdrawals are verified against your identity before any fund transfer is initiated.

Yes. Contact our support team via live chat, email at [email protected] or your account Privacy Settings. For a data copy, we'll compile your full profile and history into a file within five working days. Deletion depends on local law; some records must be kept for regulatory compliance, but identifiable information is removed from active systems.

We use essential cookies for login and payment sessions, and analytical cookies to understand your lobby behaviour. You can disable non-essential cookies in your browser settings or via your account Privacy & Data panel without losing core functionality. Essential cookies cannot be turned off as they're required to keep your session secure.

Log in and go to Settings → Account Information to update your name, email or phone number. Navigate to Settings → Privacy & Data to manage cookie consent, adjust notification preferences or download your activity history. Changes take effect immediately. If you need help, our support team is available 24/7 via live chat.

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